Privacy policy

Privacy Policy

At Footnest, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Billing and delivery address

  • Other information you provide when contacting us or placing an order

Order & Payment Information

We collect the information necessary to process and fulfill your orders. Payment information may be processed securely through third-party payment providers. We do not need to store your complete payment card or banking information.

Device & Website Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited and interactions with our website

Cookies

We may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide relevant content and advertising.

2. How We Use Your Information

Footnest may use your information to:

  • Process, confirm, and deliver your orders

  • Contact you regarding your order, delivery, or customer support

  • Provide customer service and respond to inquiries

  • Improve our products, website, and shopping experience

  • Understand website traffic and customer behavior

  • Prevent fraud, abuse, and unauthorized activity

  • Send promotional offers, updates, or marketing communications where permitted and where you have provided consent

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate our business, including:

  • Courier and delivery companies to deliver your orders

  • Payment service providers to process transactions

  • Website analytics and advertising services to understand website performance and improve our marketing

  • Technology and service providers that help us operate, maintain, and secure our website

These third parties may only use your information for the purposes necessary to provide their services or as otherwise permitted by applicable law.

4. Marketing & Advertising

Footnest may use advertising and analytics technologies, such as Meta Pixel or similar tools, to understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns.

Where applicable, you may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide customer support

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with applicable legal or regulatory requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where applicable

  • Opt out of promotional or marketing communications

  • Ask questions about how your information is collected or used

To make a privacy-related request, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. Footnest is not responsible for the privacy practices or content of those third parties.

We recommend reviewing the privacy policies of any third-party website you visit.

9. Children's Privacy

Our website is not intentionally designed to collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Footnest:

WhatsApp: 0328-4798818

Last Updated: August 2026