Refund policy

Returns & Refund Policy

At Footnest, we want you to be satisfied with your purchase. We offer returns and replacements within Pakistan for eligible and verified issues with your order.

All return or replacement requests must be initiated within 2 days of order delivery.

1. Eligibility for Returns & Replacements

To be eligible for a return or replacement:

The item must be unused, unworn, and in the same condition in which you received it.
The product must be returned in its original packaging with all applicable tags and accessories.
You must provide your order details or proof of purchase.
Returns or replacements are only applicable to eligible and verified issues, such as:
- Defective products
- Damaged products
- Incorrect products or sizes sent by Footnest

Items that have been worn, used, washed, altered, or damaged after delivery may not be eligible for return or replacement.

2. Return Request Period

All return or replacement requests must be submitted within 2 days of receiving your order.

Requests submitted after this period may not be accepted.

3. How to Start a Return or Replacement

To request a return or replacement, please contact us through:

WhatsApp: 03284798818

Please provide your order number along with clear photos or videos showing the issue with the product.

Our team will review your request and confirm whether it qualifies for a return or replacement.

Do not send any product back without receiving prior approval from Footnest.

Any package returned without prior approval may not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

You received a damaged product.
You received a defective product.
You received the wrong product or size.
Your order is missing an item.

We may request photos or videos to verify the issue before approving a return or replacement.

Once the issue has been verified, we will guide you through the next steps.

5. Exchanges

We do not offer direct exchanges.

If you wish to replace an eligible item, you must first follow our return process. Once the returned item has been received and approved, you may place a new order for the desired product or size.

6. Refunds

Refunds are only available for eligible and verified problematic orders after the returned product has been inspected and approved by Footnest.

If your refund is approved, it will be processed through the applicable original payment method where possible.

For payments made through third-party payment providers, the time required for the refund to appear in your account may depend on the payment provider or bank.

Please allow up to 10 business days for an approved refund to reflect in your account.

If your refund has been approved and you have not received it after the applicable processing period, please contact us through WhatsApp or our official support channel.

7. Non-Returnable Situations

A return or replacement may not be accepted if:

The request is made after the 2-day return period.
The product has been worn or used.
The product has been washed, altered, or damaged after delivery.
The product is returned without prior approval.
The issue is caused by normal wear and tear or improper use.
The original packaging or required product components are missing.

8. Return Verification

All returns and replacement requests are subject to verification by Footnest.

We reserve the right to reject a return or replacement request if the product does not meet the eligibility requirements outlined in this policy.

9. Contact Us

For return, replacement, or refund-related queries, please contact Footnest: