Terms of service

Terms of Service

Welcome to Footnest. By accessing or using our website and placing an order with us, you agree to the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.

1. General Terms

By using the Footnest website, you confirm that the information you provide is accurate and complete.

Footnest reserves the right to update, modify, or discontinue any product, service, offer, price, or website feature at any time without prior notice.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other product information displayed on our website are accurate.

However, actual product colors may vary slightly depending on your device screen, lighting, photography, or display settings.

Product availability may change without notice. If an ordered product becomes unavailable, we may contact you regarding an alternative, replacement, or refund where applicable.

3. Pricing & Promotions

All product prices displayed on the website are subject to change without prior notice.

Discounts, promotional offers, coupon codes, and sale prices may have specific terms and validity periods.

Footnest reserves the right to modify, extend, or end any promotional offer at any time.

Promotional offers may not always be combined with other discounts or offers unless explicitly stated.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, cancel, or decline an order in certain circumstances, including:

  • Incorrect or incomplete customer information

  • Product availability issues

  • Pricing or website errors

  • Suspicious or potentially fraudulent activity

  • Repeated failed delivery attempts

  • Other circumstances that may prevent successful fulfillment of the order

We may contact you through phone, WhatsApp, SMS, or email to confirm your order or delivery information.

5. Cash on Delivery

For Cash on Delivery (COD) orders, payment is collected at the time of delivery according to the applicable order amount.

Customers are responsible for providing a valid phone number and accurate delivery information to ensure successful delivery.

Repeated refusal of confirmed COD orders or providing intentionally incorrect information may result in restrictions on future COD orders.

6. Online Payments

Footnest may offer online payment options through third-party payment service providers such as PayFast.

When making an online payment, you may be required to provide payment or banking information directly to the applicable payment provider.

Online payments are subject to the terms, conditions, and privacy policies of the respective payment service provider.

Footnest is not responsible for technical issues, transaction failures, delays, or interruptions caused by third-party payment providers or financial institutions.

7. Shipping & Delivery

Orders are processed and dispatched according to our Shipping Policy.

Estimated delivery times may vary depending on the destination, courier service, weather conditions, public holidays, sales periods, and other circumstances beyond our control.

For complete information regarding delivery timelines, shipping charges, tracking, and delayed shipments, please refer to our Shipping Policy.

8. Returns, Replacements & Refunds

Returns and replacements are subject to our Returns & Refund Policy.

Return or replacement requests must be submitted within 2 days of order delivery and must meet the eligibility requirements specified in our Returns & Refund Policy.

Products returned without prior approval may not be accepted.

Please review our Returns & Refund Policy before placing an order.

9. User Responsibilities

When using our website, you agree not to:

  • Provide false, misleading, or fraudulent information.

  • Attempt to interfere with the operation or security of our website.

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems or data.

  • Copy, reproduce, or misuse our website content, images, branding, or other intellectual property without permission.

10. Intellectual Property

All content available on the Footnest website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Text

  • Videos

  • Designs

  • Website layout

is owned by or licensed to Footnest and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

11. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, analytics providers, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies. Footnest is not responsible for the policies, practices, or technical performance of third-party services.

12. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational requirements.

13. Limitation of Liability

To the extent permitted by applicable law, Footnest will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, third-party services, or circumstances beyond our reasonable control.

This does not affect any rights or protections that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

15. Changes to These Terms

Footnest reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page. Your continued use of the website after changes are posted means that you accept the updated Terms of Service.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact Footnest:

WhatsApp: 03284798818