Shipping Policy

At Footnest, we aim to make your shopping experience as smooth and convenient as possible. We deliver orders across Pakistan through trusted third-party courier partners.

1. Order Processing

• Orders are generally processed and dispatched within 1 business day after the order is confirmed.

• Orders placed on Sunday or public holidays may be processed on the next business day.

• Processing times may occasionally vary during sales, promotions, or periods of unusually high order volume.

2. Delivery Timelines

Our estimated delivery times are:

• Within Lahore: 1–2 business days

• Other cities in Pakistan: 2–5 business days

• Remote areas: Delivery may take additional time depending on the courier service and location.

Please note that these are estimated delivery timelines and are not guaranteed. Delivery may be affected by courier delays, weather conditions, public holidays, address issues, or other circumstances beyond our control.

3. Shipping Charges

Free shipping is available across Pakistan on eligible orders and promotional offers.

Any applicable shipping charges will be clearly displayed during checkout before you confirm your order.

4. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking information via WhatsApp, SMS, or email, depending on the information provided with your order.

You can use the tracking information to check the current status of your shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Footnest will not be responsible for delivery issues caused by an incorrect, incomplete, or unreachable delivery address or phone number provided by the customer.

6. Delayed Shipments

Although we work with trusted courier partners, occasional delays may occur due to circumstances outside our control.

If your order is significantly delayed, please contact our customer support team. We will coordinate with the courier company and assist you in resolving the issue as quickly as possible.

7. Damaged Packages

If your package appears damaged or tampered with upon delivery, please contact us as soon as possible and provide relevant photos or videos of the package and product.

We will review the matter and assist you according to our applicable return, exchange, and refund policies.

8. Contact Us

If you have any questions regarding your shipment or delivery, please contact Footnest through our official customer support channels.

WhatsApp: 03284798818

Thank you for choosing Footnest. We appreciate your trust and look forward to delivering your order to you.